Terms of Service

1. Acceptance of Terms

By accessing or using Employee of the Month, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use the application.

2. Account Registration & Store Access

To use our services, you may connect third-party e-commerce accounts (e.g., Shopify, Etsy, Amazon, eBay), print-on-demand providers (e.g., Printify, Printful), email inboxes (e.g., Gmail, Microsoft/Outlook, or IMAP), and, on the Pro plan, social media accounts (e.g., Facebook, Instagram). You are responsible for maintaining the security of your login credentials and access tokens. You grant Employee of the Month permission to fetch store metrics, listing data, transaction details, and relevant email content strictly necessary to provide service functionality.

3. Subscription Plans, Billing & Free Trial

Employee of the Month is offered under Basic ($9.99/mo), Premium ($19.99/mo), and Pro ($29.99/mo) subscription plans, each with different connection limits and features as described on our Pricing page. New accounts may receive a 10-day free trial of Premium features with no card required. If a paid plan is not selected before the trial ends, access to your account will be paused until you choose a plan.

Paid subscriptions are billed on a recurring monthly basis through Stripe, our third-party payment processor, and automatically renew until canceled. You may upgrade, downgrade, or cancel your plan at any time from the Billing page in your account; changes take effect according to the billing terms displayed at the time of the change.

4. Cancellation, Refunds & Account Deletion

You may cancel your subscription at any time from the Billing page; cancellation stops future billing but does not automatically delete your account or data. You may separately request full account deletion from Settings, which immediately and permanently removes your account, connected integrations, order history, and any active subscription. Except where required by law, subscription fees already charged are non-refundable.

5. Automated Customer Communication & Email Handling

Where you connect an email inbox, Employee of the Month may scan messages to detect customer service inquiries, surface them in your dashboard, draft suggested replies, and, on Premium and Pro plans, automatically send replies to tracking or shipping status questions on your behalf. You are responsible for reviewing automated behavior and disabling features that do not fit your business. Employee of the Month is not liable for the content of automatically sent replies once a feature has been knowingly enabled by you.

6. Social Media Posting (Pro Plan)

Pro plan accounts may connect social media accounts to receive AI-drafted post suggestions. No content is published to any connected social account without your explicit "Approve & Post" action. You remain solely responsible for all content ultimately published to your social media accounts.

7. Affiliate Disclosures & Vendor Recommendations

Employee of the Month provides automated store operational insights, including cost-comparison suggestions between print-on-demand and fulfillment providers. Some outbound vendor links provided within automated suggestions are affiliate links, meaning we may earn a referral commission at no additional cost to you if you create an account through those links.

Automated recommendations are generated based on mathematical cost differences intended to lower your unit fulfillment expenses. However, you retain full discretion over vendor selection, and we do not guarantee third-party pricing stability, inventory levels, or quality of service.

8. Limitation of Liability

Employee of the Month provides operational reports, profit estimations, automated customer replies, and automation scripts on an "as-is" basis. We are not liable for store losses, pricing discrepancies on connected platforms, missed or inaccurate automated messages, or unexpected fulfillment interruptions caused by third-party services, including but not limited to Shopify, Etsy, Amazon, eBay, Printify, Printful, Gmail, Microsoft, Stripe, and social media platforms.

9. Termination

You may cancel your subscription or delete your account at any time by disconnecting your platform integrations in the Settings panel, using the Cancel Subscription or Delete Account options, or contacting support. We reserve the right to suspend or revoke access to any account found violating security guidelines, abusing automated features, or attempting unauthorized system access.

10. Changes to These Terms

We may update these Terms of Service from time to time as our features evolve. Continued use of the application after changes are posted constitutes acceptance of the updated terms. Material changes will be reflected by an updated "Last Updated" date above.

11. Contact Support

If you have questions regarding these Terms of Service, please contact us at support@employeeofthemonth.info.